Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.
If you have a quality issue to report, you can write us an email at sales@credkeys.com and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we will pick your keyboard From your address.
The Customer Received the desired product but still wishes to exchange:
• No return will be granted, If the seal is broken.
• No return request will be accepted, if the product is delivered to the customer for more than 7 days. (AGer the product has been delivered to the customer, he/she can raise the return/refund request within 7 days.)
• In this scenario, the customer will ship the sealed product to us and pay the courier fees.
• The product must be unused and in its original packaging.
• The product should be kept in its original packaging.
• All suppor?ng documenta?on, such as the purchase receipt, price tags, labels, and warranty card, as well as any accessories, should be sent with the product.
• Once we have received and inspected the merchandise, we will expedite the replacement or refund.
• Unless there is damage or a defect issue, no accessories can be returned or exchanged. You can contact us at sales@credkeys.com for the address of our warehouse where you can return the product.
